Any software system works effectively only when it is maintained and updated regularly. And, Salesforce is not an exception. Monitoring and updating Salesforce CRM on a regular basis is critical to your business productivity. Though companies tend to hire professional teams and individual experts to manage their Salesforce systems, it becomes a burden on their budgets. This is why businesses need to use the services of Salesforce managed services.
Effective managed services help you maintain your Salesforce system at an affordable cost and bring in business results you want; from increasing your productivity and boosting your revenue to mitigating ad-hoc and forthcoming risks, Salesforce managed services are used by businesses across various industries.
In this blog, we’ll see how good managed services help your company and why your company needs them to meet your growth targets. But, before that, let’s run through the different elements of Salesforce managed services.
Key Elements of Salesforce Managed Services
- Consulting: Building a long-term strategy to use Salesforce effectively requires rigorous business and process analysis provided through consulting services.
- Implementation: To make your Salesforce environment more robust and capable, Salesforce developers deploy various Salesforce products and apps through implementation Services.
- Customizations: From campaigns, reports and email templates to workflows, dashboards and more, Salesforce managed service providers offer a host of customization options tailored for your business.
- Integration: With integrated services, Salesforce connects all the other software tools that you use like Enterprise Resource Planning (ERP) systems, eCommerce solutions, accounting packages and more to ensure that you work in a connected environment seamlessly.
- Data Management: Data management needs of each team and business are unique. Salesforce managed services will help you set up your information architecture and streamline your data flows as required.
- Other Support: Other kinds of support provided by Salesforce managed service providers include fixing bugs, resolving issues, performing system checks and various ongoing maintenance activities that you may require while using the CRM.
Why Do Companies Need Salesforce Managed Services?
Great Cost Saving
Companies need to cut down the cost of operating their Salesforce system in a big way to be able to provide services to their customers at affordable prices. They can recruit a team of Salesforce experts to manage their CRM systems. However, this is fraught with high costs and various other problems such as challenges in finding the right people to maintain the IT platforms.
This problem can be resolved very effectively by hiring a Salesforce managed services provider. Companies can rely on the expertise of the provider to manage their Salesforce systems at a significantly lower cost compared to building and maintaining an in-house team of experts for the purpose. Another key advantage of using the services of the provider is that you can get access to diverse Salesforce skills (development, administration, functional and product expertise, data security etc.) without any hassles.
Timely CRM Updates and Resolution of Critical Security Issues
A system that is not updated in a timely manner is vulnerable to various security threats. So, what is the solution to this key problem?
The answer – utilize the services of an expert Salesforce partner with rich experience in managing the CRM system. Businesses can be rest assured about the security of their Salesforce system , as the partner will implement timely updates to ensure high levels of system security. And, should any critical security challenge arise, you can use their expertise to overcome it quickly, with little damage.
Effective Solutions to Complex System-related Issues
“If deadlocks cannot be resolved, don’t try to fix them,” is the maxim that most companies follow when they need to fix certain critical Salesforce system issues. However, not resolving the issues could lead to serious consequences resulting in huge losses.
A reputed Salesforce managed services provider helps you resolve system issues of any complexity and mitigate risks of various kinds, thanks to their rich experience in handling the CRM system.
Uncompromising Scalability Support
As a business grows and expands its geographical footprint, it must gradually evolve to adapt itself to different markets. One of the key challenges faced by many companies on the expansion mode is scaling up their CRM systems to ensure they cater to their growing business operations.
This problem can be resolved by hiring a good managed services provider; the provider will help you scale your Salesforce system based on your business requirements with minimal effort and cost. All you need to do is inform the provider of your evolving needs, and they will scale the Salesforce system suitably, enabling you to optimally use the IT platform.
Furthermore, many Salesforce managed service providers offer flexible pricing models, which cater to your unique dynamic business needs. This will go a long way in enabling you to reduce costs and get the best ROI on your Salesforce system management.
Using the services of a good managed services provider is an effective, affordable way to manage your Salesforce system. Irrespective of whether you are a startup, a Small and Medium Enterprise (SME) or a large corporation, investing in Salesforce managed services can be very beneficial.
Solunus is a dedicated Salesforce partner having a robust team comprising entirely of Salesforce-certified professionals; we provide managed services of high efficacy for your business, enabling it to make optimal use of its Salesforce system. By partnering with us, you can be rest assured about the maintenance of your CRM platform and focus on the activities that you’re an expert in, thus, ensuring your business flourishes.
Solunus is a dedicated Salesforce partner organization, headquartered in Dallas, Texas. Our unrelenting focus on comprehending the unique needs of our clients coupled with our unrivaled expertise of the Salesforce platform enables us to deliver the perfect solutions that create the best value for IT and business analytics firms.