Unleash the tremendous power of Salesforce Service Cloud to provide timely solutions to customer issues. Make the best use of the cutting-edge customer service platform to get the big picture of your clients’ problems and provide the perfect solutions. Harness the immense potential of automation to maximize customer support efficiencies and cut costs.
Team up with our experts to utilize the innovative features of Salesforce Service Cloud to delight your clients. Utilize the rich experience of our specialists to re-engineer your customer support process and train your people on the novel solution to drive success. Integrate Service Cloud with various IT systems effectively and ensure it’s up and running 24/7 to deliver top-notch services to your clients round the clock.
Features of Salesforce Service Cloud
Capability to Deliver Top-notch Services at Scale
Provide highly-personalized, omnichannel support to all your customers. Integrate cloud telephony with Salesforce CRM to resolve issues, rapidly, with high efficacy
Facility to Create a Very Robust, Unified AI Platform
Get the right, data-backed insights anytime, anywhere, on any device. Build customized AI-powered tools effortlessly to boost customer satisfaction and reduce costs in a big way
Ability to Maximize Customer Service Productivity
Centralize management of customer service activities to enhance efficiency. Automate execution of service tasks effectively and power chatbots with ‘human-like’ capabilities
Benefits – The Salesforce Service Cloud Advantage
360o View of the Customer Issue
Deliver the right solutions faster by ensuring complete visibility into the context of each problem and details of each client interaction
Improved First Time Resolution (FTR) Rates
Resolve customer problems with high efficacy by automating the assignment of cases to the rep with the right skills
First-rate AI-enabled Analytics to Deliver Perfect Solutions
Harness the AI-powered capabilities of Salesforce Einstein for Service Cloud to analyze data and provide better responses in real time
High Levels of Process Efficiency
Enable seamless customization and automation of all processes by leveraging simple drag-and-drop elements using Workflow
Effective Use of Social Media to Resolve Issues
Deliver quick, appropriate responses to posts of clients on social networking platforms such as Twitter, Facebook, Instagram and so on
Our Salesforce Service Cloud Services
Advisory Service – Understanding Needs, Unlocking Value
Advisory Service – Understanding Needs, Unlocking ValueFormulate the winning strategy to harness the immense potential of Salesforce Service Cloud. Utilize the rich experience of our consultants who follow a proven ‘needs-first-approach’ to develop the perfect roadmap to ensure hassle-free adoption and optimal use of the innovative cloud-enabled customer service solution
Implementation Service – Harnessing Technology, Enabling Transformation
Implementation Service – Harnessing Technology, Enabling TransformationImplement Salesforce Service Cloud rapidly, with minimal effort and expenditure. Leverage our unparalleled expertise of the customer service powerhouse to delight your clientele. Reap rich dividends from a robust methodology that ensures 100% transparency and fully meets your unique customer support needs
Integration Service – Connecting Systems, Catalyzing Success
Integration Service – Connecting Systems, Catalyzing SuccessMake the best use of the latest middleware to bring disparate applications together and facilitate effective exchange of information in real time. Make the best use of data to get a comprehensive view of the problems faced by each of your clients and deliver the right solution to maximize customer satisfaction.
Managed Service – Eliminating Breakdowns, Empowering Delight
Managed Service – Eliminating Breakdowns, Empowering DelightEnsure system availability at all times to deliver excellent services anytime. Enjoy high levels of scalability to meet your dynamic business needs efficiently. Use the services of veteran Salesforce professionals to execute maintenance tasks with little interruption to your customer service operations
Why Solunus?
Reliable Salesforce Partner with a consistent 5/5 Customer Satisfaction (CSAT) Score
100% Salesforce Certified Professionals
Diverse Industrial Expertise
Cleanly Outlined Service Level Agreements
Innovative, Cost-effective Proprietary Solutions
Defined well-written documents or direct training sessions
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