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Unleash the tremendous power of Salesforce Service Cloud to provide timely solutions to customer issues. Make the best use of the cutting-edge customer service platform to get the big picture of your clients’ problems and provide the perfect solutions. Harness the immense potential of automation to maximize customer support efficiencies and cut costs.

Team up with our experts to utilize the innovative features of Salesforce Service Cloud to delight your clients. Utilize the rich experience of our specialists to re-engineer your customer support process and train your people on the novel solution to drive success. Integrate Service Cloud with various IT systems effectively and ensure it’s up and running 24/7 to deliver top-notch services to your clients round the clock.

Features of Salesforce Service Cloud

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Capability to Deliver Top-notch Services at Scale

Provide highly-personalized, omnichannel support to all your customers. Integrate cloud telephony with Salesforce CRM to resolve issues, rapidly, with high efficacy

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Facility to Create a Very Robust, Unified AI Platform

Get the right, data-backed insights anytime, anywhere, on any device. Build customized AI-powered tools effortlessly to boost customer satisfaction and reduce costs in a big way

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Ability to Maximize Customer Service Productivity

Centralize management of customer service activities to enhance efficiency. Automate execution of service tasks effectively and power chatbots with ‘human-like’ capabilities

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Benefits – The Salesforce Service Cloud Advantage

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360o View of the Customer Issue

Deliver the right solutions faster by ensuring complete visibility into the context of each problem and details of each client interaction

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Improved First Time Resolution (FTR) Rates

Resolve customer problems with high efficacy by automating the assignment of cases to the rep with the right skills

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First-rate AI-enabled Analytics to Deliver Perfect Solutions

Harness the AI-powered capabilities of Salesforce Einstein for Service Cloud to analyze data and provide better responses in real time

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High Levels of Process Efficiency

Enable seamless customization and automation of all processes by leveraging simple drag-and-drop elements using Workflow

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Effective Use of Social Media to Resolve Issues

Deliver quick, appropriate responses to posts of clients on social networking platforms such as Twitter, Facebook, Instagram and so on


Our Salesforce Service Cloud Services

cloud-solution Advisory Service – Understanding Needs, Unlocking Value

Formulate the winning strategy to harness the immense potential of Salesforce Service Cloud. Utilize the rich experience of our consultants who follow a proven ‘needs-first-approach’ to develop the perfect roadmap to ensure hassle-free adoption and optimal use of the innovative cloud-enabled customer service solution

cloud-solution Implementation Service – Harnessing Technology, Enabling Transformation

Implement Salesforce Service Cloud rapidly, with minimal effort and expenditure. Leverage our unparalleled expertise of the customer service powerhouse to delight your clientele. Reap rich dividends from a robust methodology that ensures 100% transparency and fully meets your unique customer support needs

cloud-solution Integration Service – Connecting Systems, Catalyzing Success

Make the best use of the latest middleware to bring disparate applications together and facilitate effective exchange of information in real time. Make the best use of data to get a comprehensive view of the problems faced by each of your clients and deliver the right solution to maximize customer satisfaction.

cloud-solution Managed Service – Eliminating Breakdowns, Empowering Delight

Ensure system availability at all times to deliver excellent services anytime. Enjoy high levels of scalability to meet your dynamic business needs efficiently. Use the services of veteran Salesforce professionals to execute maintenance tasks with little interruption to your customer service operations

Why Solunus?

Reliable Salesforce Partner with a consistent 5/5 Customer Satisfaction (CSAT) Score

100% Salesforce Certified Professionals

Diverse Industrial Expertise

Cleanly Outlined Service Level Agreements

Innovative, Cost-effective Proprietary Solutions

Defined well-written documents or direct training sessions

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Frequently Asked Questions

Salesforce Service Cloud is a powerful CRM tool that facilitates delightful customer service.

No. Salesforce Service Cloud is a user-friendly solution with an intuitive drag-and-drop interface that can be used WITHOUT ANY PROGRAMMING SKILLS.

Salesforce Sales Cloud is used to execute sales processes effectively, while Salesforce Service Cloud helps deliver good customer service.

Zendesk offers tools with basic capabilities. On the other hand, Salesforce provides a comprehensive array of powerful features that can be used to meet customer service needs of any complexity.

Salesforce Field Service, earlier known as Field Service Lightning (FSL), is a Service Cloud extension that facilitates effective management of field service operations.

Get in touch with our team to know more about how you can implement Sales Cloud into your business. Our team of certified experts will help you realize your business goals with our Salesforce Implementation services.