Enhance Your Customer
Support in Real-Time and
Boost Your Business Efficiency
with Our Service Cloud Quick
Starter Package.
- Program Duration : 5 weeks
- <span data-metadata=""><span data-buffer="">Teams: Technical Architect, Success
Manager, Test Engineer, Developer
Service Cloud Features
- <span data-metadata=""><span data-buffer="">Service Console <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Live Agent <span data-metadata="">
- <span data-metadata=""><span data-buffer="">CTI Integration <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Knowledge Base <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Social Media Enablement <span data-metadata="">


Service Cloud Quick Start Package Includes
Assessment
- <span data-metadata=""><span data-buffer="">Business Knowledge and Requirements Assessment Session <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Organization Structure & Setup Analysis Report <span data-metadata="">
- <span data-metadata=""><span data-buffer="">High Level Org Health Checkup Report <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Solution Review & Project Kick-off <span data-metadata="">
Documentation & Training
- <span data-metadata=""><span data-buffer="">Future Scope & Scalability View Report <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Implementation Document <span data-metadata="">
- <span data-metadata=""><span data-buffer="">User Guide Document <span data-metadata="">
- <span data-metadata=""><span data-buffer="">End User Training Sessions <span data-metadata="">
Resources
- <span data-metadata=""><span data-buffer="">Technical Architect <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Success Manager <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Quality Analyst <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Developer <span data-metadata="">
Configuration
- <span data-metadata=""><span data-buffer="">Leads Module Configuration: Includes customization of up to 10 fields, validation rules, lead conversion mappings, layouts, up to 5 list views. <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Cases Module Configuration: Define up to 5 support processes, record types, up to 10 custom fields, validation rules, layouts, up to 5 list views. <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Set up 5 Automated Workflows to improve business processes. <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Accounts Module Configuration: Up to 10 custom fields, validation rules, layouts, up to 5 list views. <span data-metadata="">
- <span data-metadata=""><span data-buffer="">Streamline communication with configured email templates for cases-related correspondence. <span data-metadata="">
- DE Creation with data load (max 3).
- <span data-metadata=""><span data-buffer="">Easy Leads, Accounts, Contacts, Cases data import with predefined CSV format. <span data-metadata="">
Admin Configuration
- Define case team roles, case contact roles, and predefined teams.
- Configure case assignment rules, case queues, case escalation rules, and auto-response rules.
- Configure the Salesforce Console for Service.
- Implement security (Profiles, Roles, and Sharing Rules) and Service Cloud User License assignments.
Reports & Dashboards
- Create a maximum of three dashboards to visualise diverse Key Performance Indicators (KPIs) across various levels, incorporating the necessary source reports.

Why Solunus?

100%
Certified
Professionals

Innovative,
Cost-effective
Proprietary
Solutions

Diverse
Industry
Experience

Customer
Centric
Approach

Global
Outreach
with Local
presence
