Enhance Your Customer Support in Real-Time and Boost Your Business Efficiency with Our Service Cloud Quick Starter Package.
- Program Duration : 5 weeks
- Teams: Technical Architect, Success
Manager, Test Engineer, Developer
Service Cloud Features
- Service Console
- Live Agent
- CTI Integration
- Knowledge Base
- Social Media Enablement


Service Cloud Quick Start Package Includes
Assessment
- Business Knowledge and Requirements Assessment Session
- Organization Structure & Setup Analysis Report
- High Level Org Health Checkup Report
- Solution Review & Project Kick-off
Documentation & Training
- Future Scope & Scalability View Report
- Implementation Document
- User Guide Document
- End User Training Sessions
Resources
- Technical Architect
- Success Manager
- Quality Analyst
- Developer
Configuration
- Leads Module Configuration: Includes customization of up to 10 fields, validation rules, lead conversion mappings, layouts, up to 5 list views.
- Cases Module Configuration: Define up to 5 support processes, record types, up to 10 custom fields, validation rules, layouts, up to 5 list views.
- Set up 5 Automated Workflows to improve business processes.
- Accounts Module Configuration: Up to 10 custom fields, validation rules, layouts, up to 5 list views.
- Streamline communication with configured email templates for cases-related correspondence.
- DE Creation with data load (max 3).
- Easy Leads, Accounts, Contacts, Cases data import with predefined CSV format.
Admin Configuration
- Define case team roles, case contact roles, and predefined teams.
- Configure case assignment rules, case queues, case escalation rules, and auto-response rules.
- Configure the Salesforce Console for Service.
- Implement security (Profiles, Roles, and Sharing Rules) and Service Cloud User License assignments.
Reports & Dashboards
- Create a maximum of three dashboards to visualise diverse Key Performance Indicators (KPIs) across various levels, incorporating the necessary source reports.

Why Solunus?

100%
Certified
Professionals

Innovative,
Cost-effective
Proprietary
Solutions

Diverse
Industry
Experience

Customer
Centric
Approach

Global
Outreach
with Local
presence
